FAQ from Carpet Interiors

Stop Carpet Stains Before They Start


The best cure for a spill is a fast response. If a spill is allowed to become a stain, it will be much more difficult to remove. Here are some tips for eliminating stains and spills.

There are three important steps that you must use to treat a stain, hopefully before it has a chance to set in your carpet:
Apply: Wet a clean, white (not printed) paper towel with a cleaning solution. Then dampen the carpet with it. Avoid wetting the carpet through to its backing.
Blot: Absorb the excess liquid from the carpet by pressing straight down with a clean, dry, white paper towel. Do not rub. Place a half-inch thick pad of clean, dry, white paper towels with a weight on top and leave overnight if necessary.
Scrape: Gently scratch the soiled area with the blunt edge of a spoon. Scrape from the outside edge of the spot toward the center.



Why is my new carpet shedding?

The balls of fluff, or loose fibers, found on carpet or in the vacuum cleaner bag are the normal result of fiber left in the carpet from the manufacturing process. Removing these loose fibers does not affect carpet life or appearance. Because of their large size, these fibers are too big to become airborne or to be breathed in. With proper vacuuming and using a quality vacuum cleaner, most shedding gradually disappears within the first year after installation.

Why does my carpet seem to change color when I look at it from different directions?

Light reflects differently as the pile is pushed in different directions. Foot traffic generally causes this and the best solution is to sweep or vacuum the pile in a uniform direction.

Some tufts are longer than others. What should I do?

Just snip the end to even the carpet surface. Never yank out long or loose ends as this can permanently damage your carpet. If a tuft becomes snagged or works loose, simply cut it off and let the surrounding yarn fill in the space.

What can I do about static?

When a room's relative humidity is very low, a static charge can build up in your carpet as you walk across it. If this occurs, a humidifier or other commercially available products can help.

How can I avoid permanent indentations?

Your carpet pile may compress due to heavy foot traffic or weight of furniture. Rotating furniture may help reduce indentations. You can work the pile back into place with the edge of a coin. Sometimes, passing a hot steam iron over the spot can also help, but keep the iron at least four inches above the carpet.​


Why is my new carpet shedding?

The balls of fluff, or loose fibers, found on carpet or in the vacuum cleaner bag are the normal result of fiber left in the carpet from the manufacturing process. Removing these loose fibers does not affect carpet life or appearance. Because of their large size, these fibers are too big to become airborne or to be breathed in. With proper vacuuming and using a quality vacuum cleaner, most shedding gradually disappears within the first year after installation.

Why does my carpet seem to change color when I look at it from different directions?

Light reflects differently as the pile is pushed in different directions. Foot traffic generally causes this and the best solution is to sweep or vacuum the pile in a uniform direction.

Some tufts are longer than others. What should I do?

Just snip the end to even the carpet surface. Never yank out long or loose ends as this can permanently damage your carpet. If a tuft becomes snagged or works loose, simply cut it off and let the surrounding yarn fill in the space.

What can I do about static?

When a room's relative humidity is very low, a static charge can build up in your carpet as you walk across it. If this occurs, a humidifier or other commercially available products can help.

How can I avoid permanent indentations?

Your carpet pile may compress due to heavy foot traffic or weight of furniture. Rotating furniture may help reduce indentations. You can work the pile back into place with the edge of a coin. Sometimes, passing a hot steam iron over the spot can also help, but keep the iron at least four inches above the carpet.